North Star's Guarantee

If for any reason the animal you adopted from us does not seem to be a match, we will refund your adoption fee within 14 days of the adoption. If you have adopted an animal from us to bond to your current pet, and the bonding does not work out, we will refund your adoption fee within 30 days of the adoption. Please note that you need to notify us within this time period that you will be returning the animal, and we will refund the adoption fee upon receipt of the animal.

If at any time you are unable to keep your pet, we will accept them back into the rescue program. Please contact us 14 days in advance to surrendering an animal adopted from our rescue so that we can ensure there is room for them.

Please note the following:

Travel fees are non-refundable. If you have paid to have an animal transported to your home and the adoption does not work out, we will waive a pick-up fee within 100 miles of our main foster home in Santa Rosa (round trip).

While we do our best to screen all animals for health, we can not guarantee against genetic health conditions including, but not limited to: Glaucoma, Cataracts, Diabetes, Heart Defects, Chronic Respiratory or Tumors.

We will give you our best assessment of an animal's health and temperament, as well as it's medical history with our rescue at the time of adoption.